Please email customer service at service@usaircompressor.com and info@usaircompressor.com to obtain a Return Merchandise Authorization (RMA) number. After getting an RMA number, securely pack the item in its original packaging and ship it back to the following address:

U.S. Air Compressor Canada
US Air Compressor Canada INC.
5311 John Lucas Dr Unit 12-13,
Burlington, ON L7L 6A8,
Canada

You may ask for assistance to arrange a shipment from US Air Compressor under specific circumstances. Please refer to the policy mentioned below.

Please note: You must bear all return shipping charges and restocking fees unless otherwise mentioned in this policy. We strongly recommend using a trackable method to mail your return.

PLEASE INSPECT YOUR DELIVERY FOR DAMAGES. In case of damage, either refuse the shipment or write “DAMAGED” on the Bill of Lading (BOL). If the customer accepts the equipment without inspection, the customer will be responsible for any damage incurred. Kindly notify us via email upon receipt of the goods. Before signing the acceptance documents for the delivered merchandise, ensure that no damages have occurred and that the shipped items are in good condition. If any damage is identified during transportation, please specify these damages on the BOL with the written consent of the delivering personnel. Failure to do so will imply that the goods were delivered undamaged. US Air Compressors bears no responsibility for any merchandise damage during transportation; any claims should be directed to the carrier.

Damaged Products: Inspect the goods before signing the Bill of Lading (BOL) provided by the carrier. If the customer signs the BOL without inspecting the shipment, they will be responsible for initiating a freight claim and arranging for the repair or return of the damaged goods. Concealed damage claims must be reported immediately and must be accompanied by pictures of the damaged compressor.

The damage must be clearly noted on the BOL for the goods delivered. If no explanation of damage is recorded on the signed BOL for any reason, including but not limited to contactless delivery or acceptance by an authorized individual at the point of delivery, it will be assumed that the goods were delivered in acceptable condition as requested.

Please note that failure to properly document damage on the BOL will limit our ability to assist with claims against the shipping company.

Suspected Damage: If the outer carton/package appears damaged but the product inside seems unaffected, note “Possible Freight Damage” on the delivery receipt while the driver is present. This way, if damage is discovered later, the freight claim process will be easier.

Obvious Damage: Do not sign for damaged products. If your product arrives damaged, please (a) refuse delivery and (b) call us immediately so we can initiate the necessary claims process and coordinate an exchange.

RULES AND EXCEPTIONS

Parts (Consumables including filters, compressed air tanks, oil, and service parts):

• No return or refund unless there is a manufacturing defect, or the wrong item was sent. In any case, goods must be unused and in original packaging. For parts that have not yet been shipped, we do not offer refunds. However, depending on the specific case, we may credit the amount to the customer’s profile for future use.

Compressors, Dryers, and Other Final Products:

1. Shipping Costs:
   • Shipping costs must be borne by the customer. US Air Compressor will not pay any shipping costs under any circumstances except if it is US Air Compressor’s operational mistakes (this may not cover warranty materials under the conditions mentioned in the warranty replacement item below).
2. 30-Day Rule:
   • Returns are not accepted 30 days after the shipping date. If within 30 days, shipping costs must be borne by the customer, and a 40% restocking fee will be applied. Replacement or refund will be processed after we receive and inspect the product. Goods must be unused and in original packaging. Otherwise, the return will not be accepted. Any damage or repair cost will be charged to the customer.
3. Shipping Issues:
   • Damages must be recorded properly; no record means no refund or replacement. US Air Compressor opens a claim with the 3rd party transportation company, and the claim must be finalized before any action is taken. In the case of no records, the compressor can be returned to the warehouse at the customer’s expense for inspection and repair, with shipping costs borne by the customer.
   • After 30 days from the shipping date:
     • No refund or exchange. For shipping-related issues, the return process can be initiated, with all costs borne by the customer, including repair and shipping. Goods must be unused and in original packaging.
4. Operational Mistakes:
   • If the wrong product or part was sent, the tech support team will investigate. If verified, the new part or product will be sent after we receive the old product, with all costs borne by US Air Compressor. Goods must be unused and in original packaging.
5. Warranty Replacement:
   • The customer can replace or refund the compressor within 30 days after the shipping date in case of any warranty issue, with no restocking fee and shipping paid by US Air Compressor. After 30 days, for warranty claims, no replacement or refund is acceptable, but spare parts should be sent free of charge. Shipping costs for parts can be paid by US Air Compressor for warranty items. For repairs needed at US Air Compressor’s facility, shipping costs for the final product must be borne by the customer both ways. If determined to be a warranty item, repairs are at no cost; if not repairable, a new compressor may be provided free of charge.

This policy ensures clarity and protects both the customer and US Air Compressor in all return and refund situations.